Shipping policy

 

Delivery Destinations:  We currently deliver to the United States, Canada, Australia, New Zealand, and the United Kingdom. We are continuously expanding our delivery network — please check back for updates on new destinations.

Order Processing: All orders are processed within 2-4 business days after payment is received. Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Expected Delivery Timeframes: The following timeframes are estimates from the date of dispatch and may vary depending on your location and local customs processing. All destinations (United States, Canada, Australia, New Zealand and United Kingdom) have a processing time of 2–4 business days, with an estimated delivery of 7-15 business days. Please note that delivery times are estimates and may vary due to customs processing, public holidays, weather conditions, or other factor beyond our control.

Tracking Information: A tracking number will be provided via email once your order has been dispatched, Please allow up to 48hours for tracking information to become active. 

Lost or Delayed Shipments: If your order has not arrived within the estimated delivery time frames, please contact our support team (support@nuviqes.com). We will work with the shipping carrier to investigate and assist with a resolution.